Opening and Closing Procedures:
Each Location is Unique!
Though locations specific directions vary, note these common procedures for each location. During your mandatory training session, you will be made aware of location specific directions.
Opening
If you are a cashier – receive your bank and count in. Place bank in register upon arriving at location.
Weigh and grind coffee, begin brewing.
Open Air Curtain(s). Make sure bottles are faced forward and neatly aligned
Retrieve Bakery. Stock bakery according to plan-o-gram.
Retrieve Simply to Go food. Stock immediately.
Fill out food and bakery tracking forms.
Fill ½ and ½ and skim containers. Place on condiment table. Straighten and stock condiment table if not ready from previous night.
Warm up the espresso bar – pull approx 10 shots. Adjust grind if needed.
Turn all case lights on.
Fill red sanitizer bucket with sanitizer (1/2 full). Replace every 2 hours.
Return bakery cart and Simply to Go crate to designated areas.
Clear and wipe down public seating areas.
Turn on all lights and music.
Always open on time
Mid-Day
· These will depend on business and staffing. Designated duties will be posted in all locations, however, to give guidance.
Closing
· Restock throughout day. At end of day, restock what is necessary using FIFO.
· Mark out bakery and food. Throw out all bakery and any expired food.
· Sanitize/Clean all counter tops, glass, seating areas, condiment bar, etc.
· Clean the racks and bottom of the bakery case. No crumbs, frosting, etc.
· Run all airpots through the brew cycle using urnex. Rinse lids and wipe down.
· Backflush the espresso bar – soak parts in urnex
· Wash dishes: bakery trays, serving utensils, steam pitchers, cream containers, etc.
· Turn off dishwasher.
· Turn off lights in bakery case, coolers, and air curtains.
· Replace all protective/ thermal doors on coolers. Lock cooler cases if applicable.
· Soak Pepsi machine nozzles in ½ water ½ seltzer solution if applicable.
· Sweep and mop.
· Load up trash and dump in appropriate place.
· Close out register and credit card machine (AMU must be done by 11:30p).
· Turn off all lights.
· Lock the door
At the end of your shift everything with in reason should look full and clean.
Take personal responsibility for your shift by closing to the best of your ability and paying close attention to detail.
