Hello!
It seems we have a little confusion around cashiering. It is only the assigned cashier's responsibility to be in the drawer at any time. If they are currently occupied, it is important NOT to jump to the register. I know it may seem like helping, but in reality, if something goes wrong it is ultimately the cashier who is held responsible. Instead:
-Let the customer in line know that someone will be right with them
-Check to see if you can get a drink started for them
-Thank them for their patience
-If the cashier is making a drink, finish it for them and allow the cashier to go back to the register
This does not mean that the cashier is exempt from stocking and cleaning though! They are responsible for stocking and cleaning anything/everything on the counter near the register and anything that can be addressed without leaving them far from the register.
Also - CONGRATULATIONS to those who received Exceptional Experience cards this week! Thank you to Ashley Z., Sheila, Emily Kratzer, Meghan Y., Meredith, Eileen, Jamie, Jenny D., Emily Larson, Mike C., Amanda G., Kelly H., Alison H., Fletch, Kathleen J., and Megan H. Great work!
